[April 06, 2021 outage: Official acknowledgement] Epic game launcher not working, users getting “504 Gateway Time-out” error

New updates have been added to the end
Original story follows:

Are you experiencing issues with Epic game launcher? Well, if the launcher is not opening for you, then you aren’t alone, as we are seeing several similar complaints from users on social media.

Reports say the error “504 Gateway Time-out” gets thrown when they try to load load the Epic game launcher. Take a look:

Dude wtf this happens every time I try load epic launcher pic.twitter.com/UML2jGOf7b

— Crystmas ll (@ParallelCryst) December 12, 2018

Is anybody else getting a “504 Gateway Time-out” ?? I can’t open up the Epic Games launcher ._.

— Cat (@Meow_Bitch___) December 12, 2018

@EpicGames this is the Epic games launcher, help please pic.twitter.com/ywWINxaW1W

— whø the fuck‽ (@esquivelarturo_) December 12, 2018

https://t.co/xHD4xo8fsf is down and the epic games launcher will not load.

— droidBEATS (@stiffbrissles) December 12, 2018

@FortniteGame This keeps happening When I start up the epic launcher pic.twitter.com/K5kZSRs87g

— Jonathan Lundgren (@JonteLungr21) December 12, 2018

The complaints are currently not blown up in number but are increasing at a fast rate. It could be a temporary glitch, in which case you’ll have to wait for sometime for things to get back to normal. Anyway, we are keeping a close watch, and will update this story as and when we have something news worthy.

Update (December 12):

Fortnite Germany account has apparently acknowledged the issue.

We are investigating a problem that prevents login to the Epic Games launcher as well http://epicgames.com as on. Thank you for your patience as we work on a solution. Tracks the problem under

Wir untersuchen ein Problem, welches den Login in den Epic Games Launcher sowie auf https://t.co/byVDS2V87x verhindert.
Danke für eure Geduld, während wir an einer Lösung arbeiten. Verfolgt das Problem unter https://t.co/Vv5IgQg0Wm

— FNStatusDE (@FNStatusDE) December 12, 2018

Meanwhile, here are some user suggested workarounds:

if you uninstall epic launcher then reinstall itll work

— Crystmas ll (@ParallelCryst) December 12, 2018

i had the same problem and opened epic games launcher and ran as administrator and it works. Maybe try that

— AidyJ (@AidyFNBR) December 12, 2018

Update (May 14, 2020):

Today GTA V has gone free on the Epic Games Store, it seems like it has brought a sudden rush to Epic servers. Currently, many players are experiencing 504 errors. If you are facing a similar issue, fret not, as Epic Games has officially addressed the issue & working to resolve it. Have a look at the official statement down below.

We are currently experiencing high traffic on the Epic Games Store.

We are aware that users may be encountering slow loading times, 500 errors, or launcher crashing at this time and we are actively working to scale. We’ll provide an update as soon as we can.

— Epic Games Store (@EpicGames) May 14, 2020

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Update (April 06, 2021):

Going by reports proliferating on Twitter, Epic Games launcher is not working as of writing this. Following are the error that pop up:

Update (April 06, 2021):

The problem has been officially acknowledged at the service status page and is being investigated:

Update – We are continuing to investigate this issue.
Apr 6, 12:29 UTC

Investigating – Players are currently unable to log in to their Epic Games account, Epic Online Services and connecting to games.
Apr 6, 12:28 UTC

Update (April 06, 2021):

Here is the latest status update on the matter, the problem is being fixed.

Identified – The issue has been identified and a fix is being implemented.
Apr 6, 13:01 UTC

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